Behavioral Science
Principles
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Behavioral Science Principles
How might we tailor our offerings and language to appeal to the diverse identities of our customers?
IDENTITY
Your customer’s sense of self, both individually and socially, impacts how they make decisions.
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Behavioral Science Principles
How might we better understand how our 
customers react to change?
LOSS AVERSION
Your customer’s feel the pain of loss twice as powerfully as an equivalent gain.
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