HumanCare means we will always:
Ensure that our valued participants are not viewed as a means to an end, but rather a proxy for our lives. They could be someone we know and love. We care for them as someone we care about.
Recognize HCPs of all stripes are vulnerable humans too and exist in an imperfect world - so we need to have empathy for their lived experience.
Recognize our clients are human too. Their work conditions are stressful and unpredictable. We will take a “we’re here for you” anticipatory approach to how we support them.
Design research & strategy that creates authentic connections that manifest in feeling of being listened to and heard (i.e. how we interview people and the strategies, tools and services we create with clients).
Create opportunities for our clients and participants to be contributors to and builders of the HumanCare transformation.
Assume our FSI team members act with positive intention and we will also act in each others best interest.
Apply our HumanCare philosophy to our FSi team, lifting each other up and valuing our unique and individual strengths.