FSi CX Case Studies

A strong track record of lasting success

Measurable impact that inspires alignment and shapes future health experiences.

CX Program Management

Specializing in governance and organizational coordination

We help operationalize customer experience by standing up the governance, cadence, and tooling that connect strategy to delivery.

CX Mapping

Specializing in behavioural research & experience insights

We help you discover and understand the frictions and need states of your HCPs, patients, and payers across key moments in their journey.

CX Transformation

Specializing in visioning & strategic planning

We help you explore and define your strategic approach to innovation and optimization opportunities for deeper, personalized engagements.

CX Orchestration

Specializing in interaction design & implementation

We help you design and structure intuitive, impactful, and deeper personalized engagements for your HCPs, patients, and payers.

CX Measurement

Specializing in experience metrics & testing

We help you test and enable the effectiveness of personalized engagements for your HCPs, patients, and payers via commercial data and analytics.